We could not e-file your return for the following reason: The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending.

Forum|Forum|6 years ago
July 5, 2020
2 replies
12 views

This is the message that I received when I tried to e-file my return:

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

What can I do?

TurboTax Free Edition Online

Bsch4477

Level 15

Follow the directions in the message.

fialgo87

Level 2

Tengo ese mismo problema compartan si tiene la solución

ss233

Level 2

I got the same message. Did you figure out a solution?

CatinaT1

Level 15

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

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nattar

Level 2

Hello! Loved the tip... except it didn't work for us 😞 we have a foreign phone number, but tried a US phone number as well and none seem to fix the problem? We tried removing the phone number as well but no luck... any chance you might be able to help fix it? Thanks!