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Level 1

Question

Want refund advance but credit karma says can't verify info. Now what?

Forum|Forum|4 years ago
January 24, 2022
20 replies
133 views

Personal info was imported from turbo tax

TurboTax Self Employed Online

Level 14

Please reach out to Credit Karma's customer support for further assistance on how to set up a Credit Karma account.

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Level 2

They offer no solution

Level 14

Thank you for letting us know, and I am sorry you are experiencing this. Since you have posted this issue in two separate threads, this will be addressed in the other thread here.

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Level 2

Want refund advance but credit karma says can't verify info. Now what? I have talked to reps on both sides no one can help and the craziest thing is I have been using turbo tax for years and had no issues last year getting the advance.

Level 15

Only Credit Karma would be able to provide assistance with verifying your identity on their end. Please try reaching back out to them via the following link: Contact Us

Although TurboTax and Credit Karma are both a part of Intuit, they are separate products. Please see Is Credit Karma a part of TurboTax? for more information.

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Level 2

Not true I have spoken to 5 different representatives this weak that said to speak to a turbo tax representative because it’s nothing they can do just think both parties are just saying anything at this point about to go elsewhere it’s always something every year with turbo tax.

Level 2

the same message was coming up for me then i started doing research and was reading if you previously had a credit Karma spend account that was closed you're unable to open up a new one. Ive been with turbotax i believe since 2017 and have always been able to get an advance which is so helpful, but now i think this will be the last year i will be using turbotax.

Level 2

Why does it keep saying technical error try again later

Level 15

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

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Level 2

What should I do

Level 2

I am having the same problem too. How do I resolve it? I really want to stay with Turbo