TurboTax said my federal return was accepted but Where's My Refund says they have no record of it

Forum|Forum|4 years ago
February 3, 2022
5 replies
26 views

I filed my state and federal taxes with TurboTax on 1/28 and they were both accepted later that day. I have checked every day since on the IRS Where's My Refund and they say there is no record of it. I know for a fact it was accepted so what gives? This coupled with the problems my son has been having not getting his advance has made it so I never want to use TurboTax or any other Intuit products again!

Bsch4477

Level 15

Once the IRS accepts your return TurboTax has no control over when the IRS processes it. Check with the IRS in 2-3 weeks.

KatrinaLO

Level 14

Accepted means your tax return is now in the government's hands and has passed the initial inspection. After acceptance, the next step is for the government to approve your refund. Please see the information in this TurboTax FAQ here for assistance.

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Oconnop1

Level 5

@KatrinaLO I understand what accepted means. My issue is that the IRS is showing no record of my return. Using the Where's My Refund app you can search for your refund and after being accepted it should locate my return and show accepted. Then eventually it will turn to refund approved, and then refund sent. The issue I am having is when putting my information in it says it has no record of my return even though TurboTax emailed me stating both my federal and state were submitted and then accepted.