Turbotax filed my taxes incorrectly. Now I cannot reach anybody since I do not have current subscription. What should I do? This is criminal.

Forum|Forum|1 year ago
January 24, 2025
1 reply
7 views

How can I reach a human to help figure out why the CA FTB never received my tax returns from Turbotax?

DoninGA

Level 15

Did you e-file your state tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.

giovannidoemenyAuthor

Level 2

Yes, I transmitted my returns, and Turbotax claims that they were received. But I just received a notice from the CA FTB that they never received my tax returns from 2020-2023, and I now owe penalties.

They are asking for my submission ID. How do I find this?