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Level 2

Question

The IRS says they sent my refund to my account at turbotax on 6/15/22, but I haven't received it as of 1/27/23. What should I do?

Forum|Forum|3 years ago
January 27, 2023
2 replies
2 views

I have difficulty contacting turbotax experts to help me with this problem. What should i do?

TurboTax Live Premier Online

Level 14

You will need to reach back out to the IRS since they distribute the refunds.

Additionally, you can report a lost refund check by viewing the instructions here.

IRS: 800-829-1040

Hours: 7:00 AM - 7:00 PM, local time

Monday-Friday

Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.

Or, you can visit your local IRS Office.

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Level 2

The IRS says they cannot further help me. They say I should contact turbotax. They say they sent my refund to RTN and account no. at turbotax.

Level 15

IRS says TurboTax but it really goes to the bank that Turbotax inserts for this situation.

you now have to deal with that bank.

If you ask TurboTax they will say, hey that's not us it's a bank.