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Level 1

Question

The irs app gave me date my refund is suppose to be sent and that day has passed but the app still doesn’t show payment sent, is something wrong?

Forum|Forum|7 years ago
June 5, 2019
25 replies
101 views

No text available

NjoyBhappy

Level 6

It could be that the app hasn't updated to reflect the current status.

Try to search your status using the online website instead of the app and see if you get more information. Click here: Where's My Refund?.

You can check the status of your refund in English or Spanish by calling the IRS Refund Hotline at 800-829-1954.

You can contact your bank to see if there are any pending deposits.

Note: An IRS representatives can research the status of your refund if your return was accepted (received) more than 21 calendar days ago. Call them at 1-800-829-1040, but prepare for potentially long wait times.

See TurboTax FAQ for more information: https://ttlc.intuit.com/replies/5340655

Chariberry12

Level 2

Ugghh so frustrating

Horizon11

Level 2

I’m having this problem now did you end up receiving your refund? And did the status bar on wmr even change to sent?

DoninGA

Level 15

@Horizon11 wrote:

I’m having this problem now did you end up receiving your refund? And did the status bar on wmr even change to sent?

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

JCrabtree85

Level 2

Did you ever get yours? I'm having the same problem, my refund tracker says the irs has approved my return and it will be sent to my bank on for before 2/26/2020 but the sent bar is still empty and I have no refund deposit in my account. I'm starting to worry because never in all these years have I not gotten my return the morning of the date I was given, everything is the same, my bank info is the same, my filing status, my dependents, no changes. It seems like more and more people have problems as the years pass. I filed 1/30, accepted within 15 minutes. I NEVER wait this long or have hold ups. I see you commented on the 11th, when did you finally get yours? If you've even gotten it yet.

Volnetwork

Level 2

Mine says it was sent but it's not pending yet in my account

AshleyA129063

Level 12

For more detailed information concerning your refund, you can reach out to the IRS if it's been more than 21 days since your return was accepted. Here's how to reach someone: https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-days/00/26080

Loretta1957

Level 2

Did you ever recieve your return?

SForrestLO

Level 11

@kgrisham2014

It is possible your refund was offset. For more information you can visit the websites below.

Treasury Offset Program & Debt Management Services https://www.treasury.gov/services/report-fwa/Pages/treasury_offset_program.aspx

Please contact the IRS Treasury Offset Department at 1800-304-3107.

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Mommyat28

Level 2

I’m having the same problem as well I’ve called the [phone number removed] and I don’t have any offsets so I don’t understand what’s going on this has never happened before. Has anyone received their refund yet?

Mommyat28

Level 2

Well I found this on another post

teph108

SBTG system is having “technical difficulties” which is causing the delay. They don’t know when it will be functional again and says it can take 24-48 hrs before you receive your refund. This came from a SBTG representative after being on hold for hours. Never knew TT used a 3rd party until today. Essentially their system got overwhelmed with the amount of deposits and ppl checking their status that it crashed the system smh

SouthernPine766

Level 2

Very interesting.

Makes sense I suppose. I have friends that have used H&R Block that got their refund no problem today. Might be time to jump ship to a tax program that can follow through with the expectations set for the customer. You can guarantee Turbo Tax isn’t going to credit back any of my filing fee for the inconvenience, and I’ve used them for almost 10 years.

stephy469

Level 2

Same here. Haven't received yet. WMR still on approved. No pending deposits either.

Tybyrd1094

Level 2

How long after the 26th did you get your refund?

xmasbaby0

Level 15

@Tybyrd1094 The last time anyone posted anything to this thread was five months ago. We cannot tell who you are asking your question to.

Waiting is frustrating—refunds are taking longer in many cases. These are not normal times. It is not possible for TurboTax to speed up the IRS for you. The IRS is short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks.

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. Many refunds are taking longer during the pandemic.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Anthonyandres

Level 2

Same!!!! So frustrating I’ve never had this happen I’m supposed to close on my house Friday so I was really counting on this refund. The app and website says should be sent by the 26th. But still says approved not sent. Glad to know I’m not alone. My sister received hers this morning at midnight

IvoryTiara

Level 2

Any updates? I’m having this same issue

Chariberry12

Level 2

MVP!!!!! Lol

Loretta1957

Level 2

Did you find out anything?

JCrabtree85

Level 2

Even more cause for concern now when I just checked the IRS refund tracker, ALL my status bars are gone again and it just redirects me to their page tools. This is not cool at all.