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K
KRO11
Level 1
February 19, 2024
Question

Program tells me my bank routing number is too many characters even t hough it was auto populated and i double checked it

  • February 19, 2024
  • 2 replies
  • 23 views
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2 replies

CatinaT1
CatinaT1
Level 15
February 23, 2024

Many things have been corrected in the latest updates to TurboTax. Are you still experiencing this problem?

 

Make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

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B
bafled1
Level 2
March 17, 2024

I get the same error, too many numbers in routing code. Checked it numerous times at my bank website, it's correct. Did software update, says I'm up to date. Help? 

CatinaT1
CatinaT1
Level 15
March 19, 2024

If you are using TurboTax Online, you these steps:

If you are receiving an error message, follow these steps to resolve your issue:

  1. Go back to finish and file and choose direct deposit.
  2. Delete the entered routing number by holding down backspace.
  3. Manually type the routing number. This should resolve your issue.

Where do I enter my bank's routing or account number?

 

If you are using Desktop Software:

1. Open TurboTax software, then open the file you are working on.

2. Open the "forms" tab at top left.

3. Scroll down to where the banking information is and the routing box will be yellow with the routing number and the word routing number behind it. 

4. Clear the box and move the cursor out of the box, then re-enter the cursor in the box and enter your routing number and that should fix it.

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