Never received TurboTax debit card!!!

We are unable to assist with the Turbo Prepaid Visa card, as it is all managed by the customer care department which can be contacted by clicking here. 

@ariellaa79 You can report the Card Not Received on this page. You can also contact customer care at  

(888) 285-4169 and let them know you've never received your card, don't choose option 2, it will repeat a few times then you will get more options.  

After 55 calls to turbo, FINALLY got thru and order a card that never came. Just takes **bleep** near forever to get thru

I’m having the same issue! I’ve reported my card not delivered twice already since February and still have not received a card and cannot access my funds!! I will not use TurboTax ever again. I’m very disappointed. I have money and can’t even use it!! Wtf

I am reading the horror stories about having never received the Turbo Tax debit card and how you need those 16 digits to get any information or even to get into the site. After spending (2) days calling, I finally got someone on the phone who sent me two links. I went in to access those links for reporting no card received and it won't accept my newly reset password. I click on the option to reset my password and it requires me to put in my 16 digit debit card number. What a farce!

 These people at Turbo Tax are holding my $2,400 stimulus money and I'm very upset. Now, I will contact the attorney general's office for New Jersey and ask them to read these statements by other people being bilked by Turbo Tax. Obviously, they have our money and have probably invested it while we all struggle to access our accounts. I don't think the people at the AGs office are going to like this, especially with a well-known name like Turbo-Tax. 

My recommendation to Turbo Tax is to set up a call line where people can get a live person, give them the information they need so they can get their debit card and access their money. Also, if you have a link where people can inquire about a lost, stolen, or never received Turbo Tax debit card, do not require the 16 digit card number to access the site and if they need to reset their password, do not require the 16 digits from the lost, stolen, or never received debit card. Obviously, everyone has not memorized those 16 digits and some have never known them  because you never sent them a debit card. Seems like an matter of fraud and I can only imagine how many people would be involved in that class action suit!

Turbo Tax, you have got to make this easier for people as you have a fiduciary responsibility. You are handling people's money so you have got to be transparent and easy to work with. 

I am expecting help from you tomorrow, Monday, and if it is not forthcoming, I will be calling the AG for my state since you did business with NJ and with California since that seems to be where your main offices are location. 

Dr. V. Jay Hines

(former Michigan Assistant Prosecutor)

It seems there are very many people having the same problem !  I have not got my card and I filed in February.  I called the automated line and it tells me that my card was returned !  They say that the customer service line has limited hours but they never say what they are !  Yep both my return and stimulus check monies are sitting out there in some blackhole !  Maybe one day we will get them !!

Yup same thing here 

Trying to get a card that I never received re-sent because IRS deposited money to that account. I have the 12 digit account number and routing number but not the 16 digit card number. 

Can't get through even to the automated system as it just hangs up after a message about how diligently there working on issues. 

TurboTax has lost a long time customer. I will never use Turbotax again after this fiasco.