MY TURBOTAX ACCOUNT IS MISSING SAYS "CANT FINDNYONE WITH MY EMAIL 42 DAYS AFTER RETURN HAS BEEN ACCEPTED

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I HAVE BEEN UNABLE TO ACCESS MY TURBOTAX ACCOUNT IT SAY CANT FIND ANYONE WITH MY EMAIL ADDRESS NUMBER AND USER NAME...MY RETURN HAS ACCEPTED BY IRS I DONT KNOW WHAT IS GOING I NEED AS SOON AS POSSIBLE PLEASE ANYONE?

SweetieJean

Alumni - Champ

Did you use TT desktop (CD/download)? Look on your computer hard drive for a .tax file.

As for the IRS, it is seriously backlogged due to all the extra stimulus filings, as well as a few million unprocessed 2019 returns left over from the COVID shutdown. In addition, the Where's My Refund site has been erratic and unreliable. But if TT told you the IRS Accepted your filing for processing, then the government has it. (Approved is a later step, but TT receives no further updates once Accepted.) Contacting the IRS will not help, and the IRS has implored taxpayers not to call them. Lots of other folks are still waiting, so please continue to be patient. Also see:

Refunds | Internal Revenue Service (irs.gov)

Why is my tax refund taking so long? The IRS may not tell you, but this report offers clues (msn.com)

What led to IRS backlog: ‘Thin workforce,’ new pandemic relief programs | Federal News Network

mesquitebean

Level 15

You may also have more than one account without realizing it. If you used Online TurboTax to prepare your return, it's not uncommon to end up with more than one account.

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

We need to first know if you prepared your return in Online TurboTax or the desktop software (CD/download). We can tell you how to look for multiple accounts and regain access.

ccdildyAuthor

Level 2

I AM PRETTY SURE I DONT HAVE ANY OTHER DUPLICATE TURBOTAX ACCOUNT AND I FILED USING TURBOTAX ONLINE AND WHAT I MEANT BY MYTURBOTAX ACCOUNT MISSING IS THIS; I DON'T HAVE A TURBOTAX PROFILE ONLINE ANYMORE LIKE I WAS NEVER THERE , MY EMAIL AND PHONE NUMBER I USED IN SIGNING UP ....SIGNED UP FOR A NEW ACCOUNT LIKE I NEVER USED TURBO....I AM SO CONFUSED I DONT KNOW IF I SHOULD REFILE OR NOT.I NEED REAL HELP HERE