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Level 1
May 10, 2026
Question

My case number is 1555517326. I was charged for premium service and I didn’t want that. I was told I would receive a refund and still haven’t

  • May 10, 2026
  • 1 reply
  • 227 views
I was charged 159. And it was supposed to b free. To file an extension so I talk to 2 different people and was told I will get a refund and never receive it

1 reply

DoninGA
Level 15
Level 15
May 10, 2026

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

 

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://x.com/TeamTurboTax

 

Support is open from 5am to 5pm Pacific time, Monday thru Friday