My amended TurboTax return is stuck on the Federal and State taxes-due payment step (step 2 out of 3) and I cannot proceed through to the next step due to a glitch?

6 replies
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After apparently providing direct debit details and consent successfully I am taken back to the step 2 ‘Start’ prompt of the final 3 steps to file my amended return as if I haven’t started this step yet. Is this happening to anyone else filing an amended federal and Michigan return?

TurboTax Deluxe Online

AkinaLO

Level 15

Is it reading a message when this happens? Please try clearing your cache and cookies just to rule this out.

The following help article will show you how to clear your cache and delete your cookies.

This link will show you how to delete your cookies.

This link will help you clear your cache.

How to clear your cache - Community

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george002

Level 2

I am still experiencing this issue after clearing cache/cookies, trying multiple browsers, etc. Any further suggestions?

MichelleLO

Level 15

Please reach out to TurboTax Customer Support for assistance with this issue. Support will be able to review your return to help diagnose what may be causing this loop.

What is the TurboTax phone number?

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sdvg

Level 2

I encountered this as well and the customer service was also unable to help me with multiple wrong answers. I ended up fixing it by switching the payment method to Paper Check from Direct Deposit, and then was able to proceed to step 3.

The people on the phone told me that amendments can't be filed online (not true) and that I need to wait until after the tax deadline to be able to pass this step (also not true).