Lost account and couldn't access prior year return

Forum|Forum|7 years ago
June 1, 2019
1 reply
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Hi there - I think I have a couple of accounts with Intuite. I filed my 2017 and 2016 returns with the old account that I cant remember the logins. Can someone help me to recover the account so I have access to 2017 tax return. Now I cant e-file 2018 return b/c I don't know the AGI on the 2017 return. This is URGENT. Thanks a lot.

Michelle

TurboTax Deluxe Online

Critter

Level 15

Try these steps to recover your User ID or password:

1. Go to our account recovery page.

2. Enter one of the following:

o Phone number (recommended)

o Email address

o User ID

3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

· If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

(If you're looking to access a prior year return, go here.)

Related Information:

· I forgot my password in the TurboTax CD/Download software

· How do I update my TurboTax account information?

· Forgot your TurboTax Advantage login?

· I forgot my password in the TurboTax Mobile App

· How do I access my prior year (2017) return?

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Answered by TurboTax FAQ to this question