It’s been 20 months I still haven’t received my tax return and turbo tax won’t help when they filed it

Forum|Forum|3 years ago
January 11, 2023
1 reply
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TurboTax Online

fanfare

Level 15

Once TurboTax hands off your tax return to the IRS (indicator: ACCEPTED) then TurboTax can't do anything further for you.

It is between you and the IRS.

@leena0915

xmasbaby0

Level 15

@leena0915 TurboTax gets no information from the IRS after you file your tax return. The IRS will not give any information to TurboTax. TT cannot intercede with the IRS for you. Once you file, it is between you and the IRS.

You say it has been 20 months....so you must be talking about a 2020 return. Call the IRS or contact a tax advocate.

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

https://www.taxpayeradvocate.irs.gov/wp-content/uploads/2020/08/TAS_CaseCriteria_061120.pdf

https://www.taxpayeradvocate.irs.gov/can-tas-help-me-with-my-tax-issue/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**