Is federal refund issued by a third party? Mine was supposed to go to my bank March 1st, still has not.arrived.

Forum|Forum|3 years ago
April 21, 2023
2 replies
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IRS said it was issued by green dot. I have not seen any mail from green dot or the amount deposited into my account.

TurboTax Deluxe Online

DoninGA

Level 15

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228