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Question

IRS says turbo tax has my refund. but turbo tax says i already received it but i didnt

Forum|Forum|2 months ago
April 22, 2026
1 reply
116 views

can i update my bank account information after I've filed

TurboTax Online

Level 15

Your refund may have been offset. The IRS and state governments can intercept refunds to pay for certain past-due debts (such as back taxes, child support, or student loans).

How to check for an offset:

The IRS Hotline: Call (800) 304-3107 for automated details regarding tax offsets.

Official Notice: You will typically receive a letter in the mail explaining the specific debt and the amount withheld.

If you used "Pay with Refund":

If the IRS "Where’s My Refund" tool shows your funds were released but you haven't received them, please note that Intuit does not hold these funds. You will need to contact the Santa Barbara Tax Products Group (SBTPG) directly:

Website: SBTPG Support

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