Level 2

Question

IRS has no record of my filing

Forum|Forum|6 years ago
June 23, 2020
152 replies
706 views

I filed my 2019 taxes on 5/1. Turbo Tax says my filing was "accepted" by the IRS. When I checked on 6/22, the IRS says it has no record of my filing.

TurboTax Business Windows

X

xmasbaby0

Level 15

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

Your federal refund amount is on line 20 of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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charleslinquistAuthor

Level 2

I didn't use the "Where's my refund" option. I logged into the IRS site to get a transcript of my 2018 and 2019 returns. While all previous years were listed, the 2019 return had a "*" by it and it said that it had not been received. I filed on 5/11 and it is now 6/23.

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Lsmith1170

Level 2

I filed my return in March and IRS has no record. I’m not getting a refund so not looking for money but would like to know why they are showing they have not processed my return. Did you ever get a response?

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allieabate

Level 2

Any update on this?? I filed 1/27/2020, turbotax says accepted by IRS on 1/28/2020 and the IRS still has zero record of my return. Of course I can't get anyone on the phone at either company so I'm totally panicking.

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JmxTwiztid

Level 2

Same here. I filed on July 15th, accepted on July 15th. IRS shows no record of my payment and shows me as a 2019 non-filer. I have the confirmation of payment from pay1040 as well as the acceptance of my 2019 return from the IRS. I got the first stimulus no problem, but the 2nd one shows they have no info because I haven't filed a 2019 return...even though I have. Also cannot get anyone at the IRS on the phone. What a cluster.

DoninGA

Level 15

@JmxTwiztid wrote:

Same here. I filed on July 15th, accepted on July 15th. IRS shows no record of my payment and shows me as a 2019 non-filer. I have the confirmation of payment from pay1040 as well as the acceptance of my 2019 return from the IRS. I got the first stimulus no problem, but the 2nd one shows they have no info because I haven't filed a 2019 return...even though I have. Also cannot get anyone at the IRS on the phone. What a cluster.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

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beachgirl623

Level 2

same. I filed my 2019 taxes 4/10/20, it was accepted 4/10/20. I recently checked my transcripts and it shows me as a non-filer for last year. I recieved the first stimulus no problem. but for the second stimulus its saying "status not available". I have spent the last 3 days trying to get someone on the phone with no luck. I followed all the advised steps someone provided earlier in this thread only for it to say there was no one available to talk to and it hung up.

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karlam30

Level 2

I am also on the same boat as this thread; I filed with Turbotax February 7th 2020 accepted the same day based on the email from TT; I was on processing status the whole year 2020 until now it says they don't have my 2019 taxes that it was never received I did Spoke with an IRS agent she explained to me that it might've been lost on all the files that were put on back log due to the pandemic; she advised to resend it as they don't have any record of me filing at all; and also explained if they don't showed a 2019 tax return i will not be getting a 2nd stimulus and i would have to claim it on the 2020 return and the reason why most of us on this situation recieved the first but not the second its because they used 2018 info for the first round. ; it is very frustrating and I'm on a very financial hardship TT customer service sucks because you can never reach an agent; I'm done and will never use this service again now all i need to know is how to resend my return and be done with this mess.

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xmasbaby0

Level 15

@karlam30 Once you file a tax return and it has been accepted, there is nothing TurboTax can do for you. You used do-it-yourself tax software. TurboTax cannot legally intercede with the IRS for you--however much you would like that or want that,. TurboTax receives no information from the IRS after you file. If the IRS lost your return during the pandemic, that is an IRS problem. You can file it by printing it, signing it in ink and mailing it now. But mailed returns take a long time to be processed.

You can get the stimulus money by using the recovery rebate credit on your 2020 tax return. The stimulus money will become part of your 2020 refund.

The stimulus check is an advance on a credit you can receive on your 2020 tax return. If something went wrong or you did not get the stimulus check in 2020, you can get it when you file your 2020 return in early 2021

The Recovery Rebate Credit will be found in the Federal Review section, If you are eligible it will end up on line 30 of your 2020 Form 1040.

https://www.irs.gov/newsroom/economic-impact-payment-information-center-topic-j-reconciling-on-your-2020-tax-return

https://www.irs.gov/coronavirus/coronavirus-tax-relief-and-economic-impact-payments-for-individuals-and-families

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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FAAM

Level 2

Same here. I filed my 2019 taxes on 6/4/20 and was accepted on same day but when I checked on IRS website it said that it had not been received. I received the first stimulus but for the second one its saying they don't have enough information yet (we're working on this), or I’m not eligible for a payment. It’s so frustrating

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fried727

Level 2

I'm in the same boat as just about everyone else in this thread: E-filed through TurboTax in March 2020, TurboTax indicated it was accepted by the IRS a day later. Since then I've gotten almost nothing; I did happen to receive a letter from the IRS in August asking for the first two pages of my return. I mailed the requested info back a day later.

After that there has been nothing, and like you all I am trying daily to get someone on the phone. Also created an IRS online account and there is no record of my 2019 return, only shows 2018.

I guess it's nice to know I'm not the only person experiencing this.

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Lanaematousek211

Level 2

@charleslinquist Did you get things sorted out???? I am in the same position, on hold with irs now.

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Rod6783

Level 2

Shouldn't we all file a complaint against Turbo Tax. Last year will be the last year I use turbo tax. Seems like the people that had problems are people who used turbo tax. Now we are all stuck in this mess that turbo tax isn't helping. So hard to get a real person from turbotax to fix this issue .My last year return showing irs hasn't received my taxes but I got confirmation that it did. Now I'm a non filer in the irs eyes and my family didn't get the stimulus check because of it. TurboTax needs to take responsibility!

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Graverobbericu2

Level 2

Has anyone got any answers? I'm out $120 for turbitax. Now the irs wants me to print out my return, get it certified, then fax it to them. Apoarently they're all "learning". So then they can still say they didn't get it.

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Rod6783

Level 2

Nope I haven't. I'm so frustrated, cause of this issue I still haven't gotten my 2nd stimulus check. I feel turbotax needs to take action and responsibility in this matter. Its their fault, we did everything right!

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CRFonzie

Level 2

Hey everyone,

I can confirm this is NOT a Turbo Tax issue. I am using TT for the first time this year and I am in the exact same position as everyone else. I paper filed and the IRS has no record of my 2019. When I log onto the transcript site there is only an "*" next to 2019 with a letter that says the IRS has no record.

I also received the first stimulus check, but no second round check. I called the IRS through the number listed in this thread to speak to an agent. She said my information is not correct (i.e. my SS or birthday). She told me I needed to double check the info I provided. I told her I am CERTAIN my SS and birthday are correct, so I don't need to double check that info. I need real advice, but they offer none. Don't bother wasting your time trying to talk to a real person at the IRS. They cannot and will not go off script and will offer you zero help or advice.

I'm going to take my chances are re-file my taxes. Since there is literally no help from the IRS, I don't know what else to do.

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Sarah516

Level 2

Same, I filed 4/15/2020, paid the money I owed. Received emailed that they accepted my return. IRS showed processed return, got both stimulus payments, all the sudden today it show 2019 taxes not processed. There is a transcript however that says it was submitted on 4/15 and processed on 5/11/2020. There is also a letter dated today saying I have filed to pay the above taxes, and the date is Dec 2020, which is 2020 taxes. It is beyond infuriating. So fully plan to send them their own transcript of my 2019 taxes to debate this issue. If any other business in the world ran this way they would be put out of business.

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dylanglockler

Level 3

Add my name to the long list having the same issue. TurboTax shows my 2019 return filed and received by the IRS on Apr 4, 2019.

I thought it odd that we didn't receive our second stimulus and receiving the first stimulus check, which was almost the same amount as our 2019 refund, had us thinking we had received our refund but in checking our records, we never did. Now looking at the transcripts I see 2019 shows, as of March 10, 2020: "we have no record of a processed tax return". I should be able to charge them interest as they would me, if we owed them all this time.

It was submitted and accepted almost a year ago - is it just not processed? Do I submit it by paper again? And then the 2020 right after? Or do I wait (probably forever) for 2019 to show as received first? So frustrating.

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xmasbaby0

Level 15

@dylanglockler

There have been a lot of delays for 2019 federal refunds. Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account. TurboTax will not know that you put your tax return in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or e-filed) returns.

The IRS refund site is only showing information about 2020 refunds now so it will not show anything about your 2019 refund.

Or......

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Does your TT account say that your return was accepted? Or does it say something else—like “rejected”, “printed” or “ready to mail?” If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

TurboTax does not mail your tax return for you.

If your e-file was accepted:

The IRS refund site only displays information about 2020 refunds now, so you will not see any information there about your 2019 refund.

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

As for getting the stimulus checks---use the recovery rebate credit on your 2020 return for that:

The stimulus check is an advance on a credit you can receive on your 2020 tax return. If something went wrong or you did not get the stimulus check in 2020, you can get it when you file your 2020 return in early 2021

The Recovery Rebate Credit will be found in the FEDERAL REVIEW section. ( you should see "Let's make sure you got the right stimulus amount”) If you are eligible it will end up on line 30 of your 2020 Form 1040.

Make sure that you enter ALL of the stimulus money received for the 1st and 2nd stimulus for yourself, your spouse and your children.

https://www.irs.gov/newsroom/economic-impact-payment-information-center-topic-j-reconciling-on-your-2020-tax-return

https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing

Click on Tax Tools on the left side of the screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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dylanglockler

Level 3

Thanks for the quick reply. I e-filed and received an email from TurboTax saying the IRS changed the status to 'accepted' and this shows on TurboTax now for 2019:

Federal Return

Received by TurboTax:

Saturday, Apr 4, 10:39 AM EDT

Received by IRS:

Saturday, Apr 4, 10:39 AM EDT

Filing status changed to: Accepted

Saturday, Apr 4, 10:47 AM EDT

But when I pull up my transcript on the IRS website there's an asterisk next to 2019 and the letter says "no record of a processed tax return" for 2019.

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Hazelleyes

Level 2

I'm going through the same thing! Smh I was reading the part when u said that the IRS told u to not file your 2020 return until your 2019 return is processed....Im like " Ooh No" I already filed on March 10th and I got the first stimulus but I didn't received the 2nd or the third. I requested a transcript no record of my 2019. I'm so pissed off. I pray that everything works out for both of us in the end!