IRS doesn't show they have received my tax return. why

Forum|Forum|7 years ago
June 7, 2019
4 replies
36 views

why does the IRS not show they received my e-file. you say it was sent in January 30, 2018

Best answer by rt75624

Although TurboTax may show your Federal return as received, the IRS generally updates its website one day each week (Wednesday). Due to the day and time your return was filed, the most current information may not be available via the website yet.

For more information on monitoring your refund, please refer to the following video FAQ:

https://turbotax.intuit.com/tax-tips/tax-refund/video-what-days-of-the-week-does-the-irs-deposit-tax...

rt75624Answer

Level 6

For more information on monitoring your refund, please refer to the following video FAQ:

https://turbotax.intuit.com/tax-tips/tax-refund/video-what-days-of-the-week-does-the-irs-deposit-tax...

royal-summers

Level 2

I e-filed in February and called the IRS today (May 1st) and they said they never received my return from Turbo Tax. Where do I go from here?

Carol318

Level 2

I have all my copies of the form done in Feb 7 ,2020. IRS states forms were never received. I was charged $40.00 on my credit card for the filing. What is going on?

mesquitebean

Level 15

@Carol318 wrote:
I have all my copies of the form done in Feb 7 ,2020. IRS states forms were never received. I was charged $40.00 on my credit card for the filing. What is going on?

"IRS states forms were never received."

How exactly is the IRS stating that? Did you speak to a live IRS agent, or are you just not finding your info when you use the IRS "Where's My Refund" tool? And how did you file--was it by efile, or by printing and signing your return and mailing it?

Let's start at the beginning as how to you can do the detective work and report back what you find.

First, make sure your return was successfully filed. If you used Online TurboTax, log in to your account and confirm the status that is showing at the Tax Home. What does it say there? Does it say accepted, rejected, printed, started, ready to mail, or what?

If the Tax Home showed that your return was accepted (if efiled), or if you printed and mailed the return, then use the IRS "Where's My Refund" tool to check the status of a Federal refund.
https://www.irs.gov/Refunds

When using the IRS tool, be sure you enter the correct SSN and filing status.

Use only the Federal refund amount. Do not use any combined total refund figure that includes the state refund.

Look at your actual 2019 return to get the Federal refund amount. Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.

And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., use the amount before any fees are subtracted.

You can also try phoning the IRS refund hotline. I've seen it work for some users before when the WMR tool didn't.

800-829-1954

To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

Woa10 565

Level 2

I filed in my 2018 taxes in 2019 and It does not reflect that when I go to the covid19 check payment

EricLezime

Level 2

Hello i had a question, I have filed for both my federal and state.. both for E file. I have received my Federal but my State never came in. I tried to track and the state doesn't have any record. I have received the email and downloaded the PDF for my tax forms from turbo tax with a confirmation stating that my state was filed i was getting XXX amount and it was to be direct deposited in my account... Well as I've been checking the status it has been listed as Ready to Mail.. okay.. i click on the actual link to view my tax records it shows as printed. Am i just going to have to wait longer? i filed a little bit later between June and July with all the covid mess that's been going on but i did file before the new deadline.

Critter-3

Level 15

If you have confirmation of the successful state eifing the all you can do is wait for the state to process the return ... the covid situation has delayed the processing at many taxing authorities.

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

If you did reopen the return and wandered about after filing and then closed the program you probably have a false status of "ready to mail" which you can ignore.