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June 5, 2019
Question

If there are extra fees taken out of my refund than what was stated, why? How do I access my fee break down when I can't even get to tools in my account?

  • June 5, 2019
  • 1 reply
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1 reply

June 5, 2019

If you selected to have your TurboTax fees deducted from your refund by using the Refund Processing Service to pay your TurboTax Online fees, your TurboTax fee plus the additional processing fee for this service is deducted from your federal tax refund. There is an additional charge for state returns as well.

The following TurboTax FAQ explains how to review your fees.

https://ttlc.intuit.com/replies/4202093

If you are still not able to review your fees by following the directions in the link above, feel free to reach out to Customer Support for further assistance.

https://ttlc.intuit.com/replies/3300041