If the Plus upgrade is in gray and says that is what I am currently working with, how come I cannot download my 2017 return?

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TurboTax Free Edition Online

Critter

Level 15

You must upgrade and PAY for the plus version for the prior years to be unlocked. click on the file tab and follow the instructions in step one to pay for the plus version.

DoninGA

Level 15

You have to pay for the upgrade so that you can access the prior year online tax returns.

To pay the TurboTax online account fees by credit card so you can access your prior year online tax returns, click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return. On the next page, to pay by credit card, click Pay Now. On the next screen just click on the Continue button. The next screen will show a review of your Fees, click on Continue. Complete the next screen to pay by credit card and click Continue.