I want my g*&Damn return from 2018 for records purposes and it seems I'm required to pay for that.. even though I already paid a fee to file that year. WTF???????

Forum|Forum|6 years ago
August 18, 2020
8 replies
69 views

Give me my return that I paid turbo tax money to file.

TurboTax Online

Best answer by Critter-3

@jwalkeruw wrote:

Nope. Incorrect. On one page only, I was able to access "My documents." Once there, I was able to select my 2018 tax return and when I clicked "download pdf" i was prompted to return to the page for filing and select a product and was further explained that to access those documents I'd have to upgrade to plus or premium or something.

Furthermore.... SINCE then, I haven't been able to access my documents. There is not a menu for my that says documents on the left hand side of the screen as the help articles indicate.

You may have more than one account, as there is no charge whatsoever to download a PDF of your prior year online tax return.

You have to sign onto your 2018 online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

If you still cannot access your account or you are still getting a notice to pay for a 2019 account, you can contact TurboTax customer service/support through their contact website during business hours.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Do NOT use the MY DOCS section ... that is only if you paid the extra fee to store uploaded forms like W-2s and 1099s ... follow the instructions above to get the PDF off the landing screen.

DoninGA

Level 15

There is no charge to download the PDF of your 2018 tax return.

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

J

jwalkeruwAuthor

Level 2

Nope. Incorrect. On one page only, I was able to access "My documents." Once there, I was able to select my 2018 tax return and when I clicked "download pdf" i was prompted to return to the page for filing and select a product and was further explained that to access those documents I'd have to upgrade to plus or premium or something.

Furthermore.... SINCE then, I haven't been able to access my documents. There is not a menu for my that says documents on the left hand side of the screen as the help articles indicate.

DoninGA

Level 15

@jwalkeruw wrote:

Nope. Incorrect. On one page only, I was able to access "My documents." Once there, I was able to select my 2018 tax return and when I clicked "download pdf" i was prompted to return to the page for filing and select a product and was further explained that to access those documents I'd have to upgrade to plus or premium or something.

Furthermore.... SINCE then, I haven't been able to access my documents. There is not a menu for my that says documents on the left hand side of the screen as the help articles indicate.

You may have more than one account, as there is no charge whatsoever to download a PDF of your prior year online tax return.

You have to sign onto your 2018 online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

If you still cannot access your account or you are still getting a notice to pay for a 2019 account, you can contact TurboTax customer service/support through their contact website during business hours.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax