I still have not got my refund but u guys took the 206 dollars from me and my made my account negive

Forum|Forum|6 years ago
June 22, 2020
2 replies
12 views

But i did it in 1/19/2020

TurboTax Live Deluxe Online

mesquitebean

Level 15

This is mainly a user community forum, not a direct route to TurboTax Support. I'll tell you below what likely happened, and how you can submit an appeal for the overdraft fees (non-sufficient funds).

If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), TurboTax will want to be paid. They likely started sending you emailed bills to pay. If you didn't respond by either paying or asking for a deferment, they would ultimately debit your bank account. If you didn't get the emails, check other email accounts and also the spam/junk folders.

See this FAQ that explains the process. The first paragraph has a special phone number if you have a question or need to appeal a NSF fee (non-sufficient funds/overdraft fee).

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

FAQ: Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

mesquitebean

Level 15

As for your delayed Federal refund, what do you see when you use the "Where's My Refund" tool at the IRS website below to check on the status of your Federal refund?
https://www.irs.gov/Refunds

NOTE: When using that tool, be sure to enter the correct SSN and filing status. Use only the Federal refund amount, and not any total refund amount that includes a state refund. The amount to use is on your Federal Form 1040, Line 21a.

If the IRS tool says it is still being processed, here's how to reach the IRS, but it may not be easy. Part of it is luck. Due to the Coronavirus, some of the IRS call centers are closed, some are operating with reduced personnel, some are gradually opening back up. Some users have reported this week that they have finally reached someone. Here is the normal method to reach an IRS live agent when they are operating smoothly, and I'll also tell you how to reach the IRS Taxpayer Advocate Service, if needed.

IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

First choose your language. Then listen to each menu before making the selection.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
I usually use a speakerphone so I can work on something else while waiting.

If you continue to have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area. They are still taking phone calls in most states. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate. If the Taxpayer Advocate Service won't/can't help you, ask them to transfer you to an IRS agent. I have seen a couple users report that such a phone transfer was a backdoor to an IRS agent at least for them.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html