I received a letter from the IRS stating there is a credit but no tax return received. How can I verify that the return was filed electronically?

Forum|Forum|6 years ago
January 27, 2020
6 replies
21 views

We sent a check to the IRS along with a 1040V for 2018 on 3-25-19. The letter states that they did not received our tax return for 2018. We filed through turbo tax. How do we verify that the return was sent?

TurboTax Online

VolvoGirl

Level 15

Was your return Accepted? When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. Just paying the fee doesn't file the return. After you paid did you continue on to the very end and hit the big orange Transmit Returns Now button?

When you log into your account you should see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?

autowizz55Author

Level 2

It states it was rejected by Federal and State.

Is there a customer service number for Turbo Tax that I can call and speak to a person?

VolvoGirl

Level 15

Since it was rejected it never got filed. You should have got a reject email saying why.

You now have to print and mail prior year returns. When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS or State received the return. Mail federal and state in separate envelopes.

You need to register a 2019 online account to access prior years

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

Depending on the reason it rejected you may need to fix something. How to finish a prior year online return

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/00/26322