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Level 1
June 6, 2019
Question

I paid $24.99 to efile my Alabama return. After paying, TurboTax / Alabama disallowed my efiling. How do I get my efile fee refunded?

  • June 6, 2019
  • 1 reply
  • 3 views

I paid $24.99 to efile my Alabama return.  TT did not allow me to efile because I had over 500 items on Schedule D.   (1) why did Intuit take my money before telling me this, and (2) how do I get my payment refunded?

1 reply

DoninGA
Level 15
Level 15
June 6, 2019

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax