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Level 2
June 6, 2019
Solved

I need to finish 2015 taxes, I purchased turbo tax delux like I was told but it is not downloading properly. please help

  • June 6, 2019
  • 7 replies
  • 50 views
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Best answer by

To make sure you are re-downloading it correctly try these steps below:

  1. Sign in to My TurboTax Account
  2. Click the blue Download arrow.
  • Don't see a blue arrow? You can also click the product name in the Items Ordered column, pictured below.
  • Save the download somewhere on your computer where you can find it – your desktop is a good place.
  • After the download has finished, install your software by double-clicking the downloaded file.
  • 7 replies

    June 6, 2019
    Are you using the Deluxe Online or CD/ROM
    dollbabyAuthor
    Level 2
    June 6, 2019
    Yes, I have downloaded it and retried several times
    dollbabyAuthor
    Level 2
    June 6, 2019
    Yes I've done everything you have said to do
    dollbabyAuthor
    Level 2
    June 6, 2019
    Still no luck
    June 6, 2019
    Are you using Windows or Mac?
    dollbabyAuthor
    Level 2
    June 6, 2019
    Windows 10
    Answer
    June 6, 2019

    To make sure you are re-downloading it correctly try these steps below:

    1. Sign in to My TurboTax Account
    2. Click the blue Download arrow.
    • Don't see a blue arrow? You can also click the product name in the Items Ordered column, pictured below.
  • Save the download somewhere on your computer where you can find it – your desktop is a good place.
  • After the download has finished, install your software by double-clicking the downloaded file.