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June 4, 2019

Making sure you log in with the same TurboTax account information you used last year.

If you're not sure what email/user ID you used, run this recovery tool https://myturbotax.intuit.com/account-recovery/ on any email addresses you may have used.

Once you’re in your account follow the instructions below. https://ttlc.intuit.com/replies/5574744