Follow these steps to request a replacement card when you call:Listen to the recording (you cannot skip it) Press 2 to continue using the automated system.The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.Press 2 for the option of " have not yet received your card".Next you will be prompted to enter your social security number, zip code, and birth date. Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

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dclifford72

Level 1

Question

I lost my card and I need a new one and I don't no how to do this

Forum|Forum|5 years ago
December 30, 2020
2 replies
7 views

No text available

TurboTax Online

Critter-3

Level 15

Follow these steps to request a replacement card when you call:

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

DoninGA

Level 15

If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.