I have tried to get my pre paid debit 5 times.....

Forum|Forum|5 years ago
April 2, 2021
9 replies
54 views

And everytime, they have me go through all these hoops, and all I want is my card, I feel like this is a fraudulent case, I've done all that they asked, even emailed them, called to get the status, only to call saying that they need a utility bill, and when I asked to send it to the supervisor, she said she couldn't and that I'd have to go through the waiting process. I'm about to be homeless due to this, I have a 12 year old son, and I just want my card, or cancel it and put it on my bank card, this is the biggest, and costly mistake, and all they can do for me is give me a script, i'd like my lawyer to help with this, I've done what I'm supposed, when is Green Dot going to hold up on their end and show some good customer service, because right now, I have the worst taste about Turbo Tax and Green Dot

TurboTax PLUS Online

Best answer by Orblzin

If you need to report the card lost or stolen follow these steps for your Turbo Visa Debit Card call toll-free at (888) 285-4169:

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
Follow the prompts to report the lost/stolen card and request a replacement.

@Orblzin

And it doesn't say if you never received the card, just lost or stolen, and I can't get further than the computer bot, so why don't someone contact me at this point!!

Katina S

Level 8

Here is more information on When you will receive your Turbo Visa Debit card.

OrblzinAuthor

Level 2

That doesn't help me, it's been way over the 10-14 business days, three times over, at this point I just want my pre paid debit card, or cancel this or I'll call the IRS and make a fraudulent charge against Turbo Tax and Green Dot, and still no word from Green Dot supervisor who was supposed to call me back, and surprise, no call, Turbo Tax and Green Dot shows lack of empathy and communication, because I did all that I was told to do, even repeated myself to the customer service representative, but here I sit almost homeless, had to fill out a CDC forms and chap assistance, and still no resolution about the matter at hand. I'm disgusted with the way things are handled by this company, stop telling me that it's for my protection, especially when I have no pre paid debit card to give you information from, because for three months I can't get a pre paid debit card, and again I did all that your representatives told me to do, listen to the recording!!