I have requested my refund in debit cards for 2017 taxes. I have not received it yet. Customer service is a fully automated robotic. IT does not allow me to get thru

Forum|Forum|7 years ago
June 1, 2019
3 replies
20 views

No text available

SweetieJean

Alumni - Champ

2017? You cannot efile a 2017 return.

sumankandagatlaAuthor

Level 2

Yes this is 2017 and I have filed it before April 15, 2017. The visa debit card never arrived. The customer service number robotic options are very limited. I need to get to a real person to be able to explain my situation.

KatrinaLO

Level 14

It usually takes 5 to 10 business days for the Visa card to come. However, if you have never received your card, please visit TurboPrepaidCard.com or call us toll-free at 1-888- 285-4169 (select, Option 1, then 2) to get a new card sent. Please make sure the correct address is on file.

See the TurboTax FAQ below, for more information about your Visa Card: https://ttlc.intuit.com/replies/6419971

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"