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Level 1
June 6, 2019
Question

I have filed with TurboTax for years, but now I am unable to see previous year's returns. Please help.

  • June 6, 2019
  • 2 replies
  • 11 views
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2 replies

Level 2
June 6, 2019
Once logged in,  hover over "My Turbo Tax" tab at the top, then go down and click on "My Docs".  There should be a few PDF documents there with your previous returns on them.  Mine goes back to 2001.
VolvoGirl
Level 15
June 6, 2019

Are you in the right account?  You might have another account.  That's common.  First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address.  Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery/