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Level 2

Question

I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?

Forum|Forum|7 years ago
June 6, 2019
43 replies
294 views

Bees

Level 7

<a rel="nofollow" target="_blank" href="https://www.irs.gov/help/contact-your-local-irs-office">https://www.irs.gov/help/contact-your-local-irs-office</a>

Disclaimer: Not a tax professional. Information gathered from internet links. Anything dated in June 2019 was posted in prior years and is before the 2019 limits and changes.

Nurseroco

Level 2

Same thing has happened to me. I just want to pay it off. On hold with IRS for 13 minutes now. We tried my husband and his info worked, however his cell phone is a work phone so the last step didn’t work. So frustrating

msnitagreen29

Level 2

i entered the correct information an the irs still did not give me my transcripts

kmende

Level 2

Just received activation code. Have tried logging in to online service account multiple times using latest Chrome browser -- never goes past the spinning wheel "Loading..." page. Switched to IE 11 which works fine.

kmende

Level 2

SweetieJean

Alumni - Champ

I suspect the IRS froze it because you (or someone else) tried to access it too many times. Call the IRS for assistance

IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent,

SweetieJean

Alumni - Champ

Also, per the IRS: Safari users on iOS and macOS may experience problems when creating an account. If you encounter an error, please try a different browser.

fanfare

Level 15

If online is not available, IRS has a paper form to request a transcript via US Mail.

lastofturners

Level 2

from the website: https://www.irs.gov/individuals/important-update-about-your-eservices-account

If you are an existing e-Services user and you cannot successfully authenticate online, you have an option called exception processing by phone. You may call the IRS and a customer service representative will ask a series of questions related to your current and prior year tax return information including income information documents. For exception processing, call the e-Help desk at 1-888-841-4648 (select your language, then prompt 1 and remain on the line until an assistor picks up) 7:30 a.m. Eastern to 7 p.m. Eastern.

ACBH82

Level 2

Close out of all your tabs on your phone. Go to IRS.gov and set up a new account even if you already have one. Once you put in all of your info and email address, it’ll give you option to verify your identity. Choose “my phone or Mail”. Then put your phone number in that is associated with your IRS account and choose to verify through text message. They will send you an security code via text. Then they give you 3 options after saying there is already an account with this email. Choose the 2nd option which is to “re-register” an account. Then you should be all set.

atabronsr

Level 2

I have been trying to login on the website but it keeps telling me my information doesn't match their records, but all of my information is correct.

DoninGA

Level 15

@atabronsr wrote:

I have been trying to login on the website but it keeps telling me my information doesn't match their records, but all of my information is correct.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.

oolamigo

Level 2

@DoninGA DoninGA is correct. To everyone else here like me who has been pulling out their hair over this nonsense, DoninGA's advice is the cheat code you're looking for. I spent over 40 minutes on hold before my call cut out without talking to anyone. I tried again following these steps to the tee and was speaking with a representative within 5 minutes.

I can't believe it either. As a heads up, the IRS rep confirmed that they have no control over the creation of accounts or lost access to accounts, but he was able to confirm my balance, and give me the steps to pay it in full when I'm ready. If you're trying to access the information (such as balances, etc.) on the account that you are locked out of, follow the steps Donin laid out, and the representative should be able to provide you with that information. Don't expect to be able to get back into your online account, though.