When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.You might receive this message because: Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR. Your return is still pending. You never e-filed. You can quickly find out if you did by checking your status. If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now. You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR. If it's late January or early February, WMR can be overwhelmed by early filers. Call the WMR automated hotline instead: 1-800-829-1954. Please click this TurboTax Help link Why is there no record of my return at Where's My Refund (WMR)? to learn more.

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pinkchick09

Level 1

Question

I filed my taxes on January 27, 2020 and the were accepted January 28, 2020. When I log on to the IRS where is my refund. It says we have no information.

Forum|Forum|6 years ago
February 5, 2020
58 replies
289 views

No text available

TurboTax Live Deluxe Online

TerukoL

Level 13

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.

You might receive this message because:

Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
Your return is still pending.
You never e-filed. You can quickly find out if you did by checking your status.
- If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.
If it's late January or early February, WMR can be overwhelmed by early filers. Call the WMR automated hotline instead: 1-800-829-1954.

Please click this TurboTax Help link Why is there no record of my return at Where's My Refund (WMR)? to learn more.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Critter

Level 15

Do you know if your return was accepted?

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds

You need your filing status, your Social Security number and the exact amount (line 20a of your Form 1040) of your federal refund to track your Federal refund:

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

WISELUNA3

Level 2

I got a email stating my federal taxes were accepted on january 28th 2020. What day should I get them by.

illumenali

Level 2

Same, my federal return was accepted on the Jan 22nd and my state return was approved on the 27th. I received my state return but never my federal return.

WISELUNA3

Level 2

Same. My state was accepted on January 27 and got them january 30th. I'm hoping to get my federal soon. My fiance and I are in the process of moving from Kansas to Oklahoma.

Siyaradsan

Level 2

Hello I File my taxes on January 28, 2020 I’m still waiting on my refund everything that except it puts the waiting do you know how long it’s gonna take

LindseyLO

Level 12

Everyone's refund disbursement will vary. To get updates on your personal return use the source below.

Where's my refund?

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WISELUNA3

Level 2

Thats hard when theres no bar anymore since Saturday

Abcdeff

Level 2

I filed my taxes on january 28 it says accepted and the status has not changed what does that mean. Nothing new on the irs end either. It shows me a refund date of the 18 which is passed so how do I check my status of my refund

ChondelLO

Level 12

According to the IRS, your refund could hit your account 1-5 days after it is sent by the Internal Revenue Service because banks vary in how and when they credit funds.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

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Wgorbey1

Level 2

I did the same thing....

Now i i got my state return February 13th

I am still waiting on my federal

Both where set up for direct deposit to the same account of course....

JakailaLO

Level 8

Please know that if you claimed Earned Income Tax Credit (EIC) and/or Additional Child Tax Credit. the IRS will not begin processing those returns until the end of February, please see this link for more information: https://ttlc.intuit.com/community/refund-status/help/some-federal-refunds-will-be-delayed-due-to-the...

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Wgorbey1

Level 2

I didn't file for

earned income credits

Nor did i file for the child i dont dont kids.

Donwon09

Level 2

Me too! Still waiting

Groverlee62

Level 2

Mine was accepted on the 27th and im still waiting. It says processing.

sll2319

Level 2

Filed my taxes on the 30th of January 2020 and both were accepted that day. Got state already, but the IRS website says it's still processing. Anyone received their refund who filed January 28 2020 or later?

DonnaLO

Level 12

The IRS usually begins issuing tax refunds on returns with the EIC or Additional Child Tax Credit in late February.

If your return contains either of these credits, you can track its status at the IRS Where's My Refund? site.

Here is more information:https://ttlc.intuit.com/community/refund-status/help/some-federal-refunds-will-be-delayed-due-to-the-path-act/00/26970

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Yinhiro89

Level 2

Help mine was filed and accepted on the 10th but today when I checked with where's my refund it tells me there's no matching info ????

Febtonbruitt

Level 2

Hey

mine was accepted on January 27th and I have received my state tax. I am still waiting on federal to come through. The app they have just says it’s still processing. Anyone else encountering this? So annoying.

AkinaLO

Level 15

It's possible your return requires additional review for the IRS to process it. Please refer to the information below to see the different reasons for a delay.

Why do some refunds take longer than others?

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Febtonbruitt

Level 2

Sorry but this is unhelpful. I am no longer residing in the United States and my previous address has received no letter or notification from the IRS listing that any additional info is needed. I am also unable to call anyone because I don’t live there anymore. If anyone else is experiencing this please let me know.

Marcashar

Level 2

I filed my taxes on Feb 26 with Direct Deposit, the federal return was accepted the same night AND I received a confirmation acceptance email, but I still havent recieved my taxes and when I search on Wheres my refund tool, it gives me a message that says to wait 24 hours and shows nothing about my status, not pending or accepted or approved, nothing. What's going on? If they arent here by tomorrow, I wont be able to pay my car.

TerukoL

Level 13

TurboTax does not receive updates from the IRS once they have accepted your return. If it has been more than 21 days since your return was accepted, You will need to contact the IRS at 1-800-829-1040 and follow the prompts for a live representative. The person that you speak with will have direct access to your tax return and be able to provide you with a status update.

When you call, make sure you have the following information: