How do I talk to an agent at turbotax? The robot is not helping and my refund was never deposited even though IRS sent it out over a month ago?

Forum|Forum|4 years ago
May 5, 2022
1 reply
4 views

My refund was filed mid-March and the IRS tracker says it was accepted and sent out on later in March of 2022. It has been over a month, and I have not received any direct deposit to my bank account. I have triple checked the account and routing number match the ones provided by my bank. The robot that answers the numbers given to you by the help tab keeps telling me to check the IRS website and with no way to speak to an actual agent I am at a loss for options.

TurboTax Live Premier Online

xmasbaby0

Level 15

Did you choose to have your TurboTax fees deducted from your federal refund?

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**