How come you Outsource your money to GreenDot and they don't know where my refund is and they want another $5 to refund another card

Forum|Forum|7 years ago
June 4, 2019
2 replies
10 views

And then when I call you you say it's not your fault it's their fault and I called them they say it's your fault what kind of f****** customer service is that

TurboTax Free Edition Android

Critter

Level 15

And the reason they "outsource" the debit card service is because they MUST per the IRS regulations ... it has to be done by a third party to prevent hanky panky.

Critter

Level 15

Ok ... TurboTax has nothing to do with your refund ... they never touch your money. When you use the refund processing service the refund goes from the IRS to that bank and then to the debit card you asked for. There is nothing TT can do for you ... you must track down the refund yourself ...

Once your return has been accepted (received) by the government, they take over the refund status update duties, since they hold the purse strings. The status in TurboTax will remain as "accepted."

Use the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for the latest on your state refund.

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card. This process can take up to 3 business days or more.

Check the IRS : https://www.irs.gov/Refunds

Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa : If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.