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Level 2

Solved

Hi. In Nov 2021 I received a Notice CP21B. It says there were changes to my 2020 Form 2040 and that I am due a Refund of $177. Never got refund. Can get in touch w/IRS

Forum|Forum|3 years ago
August 23, 2022
1 reply
1 view

I have tried countless times to call the IRS number on the notice to ask questions - every time I get to the end (after numerous menu selections) and a recording says "..too busy to handle the call, call back another time" and disconnects. I tried calling the Taxpayer Advocate number and never get anyone to talk to. It's pretty much literally impossible to talk to anyone at the IRS. Just curious what this CP21B actually means and how I can find out what to do with it and the supposed refund.
Thanks

TurboTax Premier Online

Best answer by NCperson

@jfmarcum suggest taking a look at your transcript and refund history and see if there is any indication of what the IRS did.....

https://www.irs.gov/individuals/get-transcript

https://www.irs.gov/refunds

Level 15

@jfmarcum suggest taking a look at your transcript and refund history and see if there is any indication of what the IRS did.....

https://www.irs.gov/individuals/get-transcript

https://www.irs.gov/refunds

Level 2

Thanks NCperson - that suggestion to look at the transcripts helped a lot. It allowed me to see the dates involved.

And after checking it appears they did send the small refund a long time ago. Thanks again!!

Level 2

It's still crazy that it's next to impossible to actually talk to someone at the IRS.....