Has the IRS changed the phone to not offer stressing to a representative? I searched the menus and NOTHING. They have had my paper return filed for almost 9 weeks.

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TurboTax Free Edition Online

xmasbaby0

Level 15

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account. TurboTax will not know that you put your tax return in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or emailed) returns.

Wait about 4 weeks from when you mail a return and then you can check the status on the IRS site. https://www.irs.gov/refunds

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

all3nrc0sbyAuthor

Level 2

Cool your jets bro. I was not asking about my specific return. All I was asking is if the IRS had eliminated the option to speak to someone. Later that day, they put a blurp on their IVR.

JohnW152

Alumni - Intuit

The latest IRS information relating to customer-initiated contact during the Coronavirus outbreak can be found at the IRS's IRS Operations During COVID-19: Mission-critical functions continue page.