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cantrell959
Level 2
March 26, 2020
Question

Did not receive my refund card who do I contact about this

  • March 26, 2020
  • 5 replies
  • 11 views
No text available

5 replies

JeanneLO
Level 14
March 26, 2020

If it has been longer than 10 business days since you filed your tax return and you selected your direct deposit with the Turbo Visa Debit Card (remember: Saturday, Sunday, and official holidays don't count as business days) you can visit TurboDebitCard.com or call toll-free at (888) 285-4169.

Follow these steps to request a replacement card when you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306

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McClurej123
Level 2
April 9, 2020

Hi 

CarissaM
Level 15
April 9, 2020

How can we assist you today @McClurej123 ? Please respond with your question and we are happy to assist. 

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
cantrell959Author
Level 2
April 12, 2020

I did not receive a card and do not understand how to get one resent to me

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