Account closed with money still on it

23 replies
131 views

I have been using my TurboTax Debit Visa per usual. I made a purchase online and after went to the store to use it again, but was declined. I tried to check my account on the app and it said that my account was closed. I had just over $2400 on the account! I have already called the number on the back of the card, GreenDot, and any other number I could find online and STILL no luck. I don't know where else to look or call.

Not A Product Question

Adriib

Level 2

Same here and I dont know what's going onnnnn!!!

xmasbaby0

Level 15

For help with your pre-paid Visa card:

Call (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

xsvAuthor

Level 2

This is the number on the back on the card. I have called it multiple times. I get hung up on because the account is "closed". I did NOT close the account myself. I can log in on the website and see that I had just under 2500 but every option says that it is not available for my account or whatever. Also do not see any transactions that look suspicious that would probably trigger something and lock my account.

xsvAuthor

Level 2

From what I understand, a LOT of accounts have been flagged as "suspicious" and locked. MANY are from the Unemployment system, which I know a LOT of people that receive onto a GreenDot issued card of some sort or another have had this same issue. I'm sure I'm not able to post the GreenDot corporate number here, but there's another round of ID checking that has to be done with GreenDot directly before the card and funds are processed and released. I found it pretty quickly after searching through Facebook posts concerning the same issue. Hope this helps anyone freaking out. There's a lot of us and apparently we don't need to worry, we'll get the money after ID verification I guess.

Rayw11

Level 2

Where do you go to identify yourself

xsvAuthor

Level 2

EDIT: They closed the extension because of so many calls. When i find another, i will post.

EDIT 2: Still no luck finding a new extension. My card has been unlocked but now I'm missing 1400. Had to put in a report, waiting to see WTH happens with that.

Google "GreenDot 4611" and youll find a number listed that ends with those numbers (i can't post it here because it will just get deleted). Press 1 and then extension 2677 that will direct you to a LIVE PERSON. My card worked flawlessly until last night as well, for those saying "WeLl My CaRd WoRkEd ThE wHoLe TiMe". I just sent in my info and also contacted PUA to make sure I'm set there and now just have to wait for all of it to process and I'm all set.

MonicaM

Level 8

Green Dot did identify an issue that impacted some accounts. Any affected accounts should now be open and accessible. If you are still experiencing issues you will need to reach out to Green Dot directly at 1-866-795-7597.