2022 Premier TurboTax will not open

Forum|Forum|2 years ago
November 12, 2023
1 reply
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It starts to open and then closes. I have not experienced issues opening previous versions of the software until today and reads "Please give us a moment as we get things ready...ok we know it's taking a little more than a moment". In the past it would run an update, close and then reopen. Tonight it is not doing that. I have 152 GB free space on my hard drive and 16 GB RAM, so my Dell Small Form Factor exceeds any requirements. My connection to the Internet is 11 mbps and other websites are responsive. I have Windows 11 OS and Turbo Tax website indicates that is not an issue. Has anyone else experienced this issue. The last time I opened the application was last Spring when I submitted my return.

Best answer by SteamTrain

The Manual Update itself doesn't (usually) require an uninstall

But an uninstall doesn't delete tax files....but if you are worried about that, back up the 2022 tax files to a USB flash drive first.

Even so, you may just need to call Customer Support instead and let them help you work thru the problem (Weekdays only...so tomorrow, Monday,-or-thru-Friday)

What is the TurboTax phone number? (intuit.com)

SteamTrain

Level 15

@KarenZeff

Try using the manual update first.

You can download it here. Then run that update....give it time, last time I used it, it took longer than I expected to finish up.

Manually Update TurboTax for Windows Software (intuit.com)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

KarenZeffAuthor

Level 2