2019 tax year, I filed my return via turbo tax and Turbo tax status says the IRS accepted it however the IRS site says they never received it. Turbo tax dropped the ball?

Forum|Forum|6 years ago
March 25, 2020
1 reply
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TurboTax Deluxe Online

KatrinaLO

Level 14

It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly.

Continue checking the Where’s My Federal Refund? tool for updates. The most up to date information will be there. TurboTax does not get the updates about your refund.

Please see below for more information on what accepted means:

https://ttlc.intuit.com/community/return-status/help/what-does-accepted-mean/00/26285

See the video in this link for a really good explanation of the process:

https://www.refundschedule.com/irs-wheres-refund-status-bars-disappeared/

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xmasbaby0

Level 15

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

Your federal refund amount is on line 20 of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**