Skip to main content
Level 2
September 30, 2019
Question

2018 Taxes are missing. Had filed an extension.

  • September 30, 2019
  • 8 replies
  • 38 views

I prepared my 2018 taxes in April of this year (2019) and filed an extension. I just came back to file my return before Oct. 15th, and my return is GONE. Where is it?

8 replies

VolvoGirl
Level 15
September 30, 2019

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

dave35Author
Level 2
October 1, 2019

I've already thought of that. The account I definitely used no longer has my return, and the old account I used to use (which I reset just to be sure) also does not have my 2018 return. I am starting to get the feeling I am going to have to start completely over on my taxes. 

Level 2
October 13, 2019

Did you have any luck finding yours?  The same thing just happened to me.  Turbotax updated yesterday, and my 2018 tax file is GONE!