Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit
,Created with Sketch.180 helpful votes

Why am I getting a password reset option every time I log in to TurboTax Online?

Try this

In many cases this is occurring because an incorrect user id is being used to attempt to login. This is occurring because your browser remembers certain information and as you begin to type your user id it pre-fills the incorrect user id. Please try the steps below to determine if this is what is causing the password reset.

  • Go to the Login screen on TurboTax.com and select the I forgot my User ID or password option to sign back into your account.
  • Once you successfully reset your password and get logged into your Intuit Account account select Intuit Account in the lower left corner of the screen. This will open your Account Settings.
  • Once in account settings select Profile and verify your User ID

 

Was this helpful?

You must sign in to vote, reply, or post
Intuit TurboTax - Finish filing and get your maximum refund, guaranteed.

Ready to Try TurboTax?

Returning? Sign in