I ahve been over charged and cannot find anumber for customer support
You'll need to sign in or create an account to connect with an expert.
I filed with TurboTax and the fee was to be $40 but at checkout I was charged $80. What happened with the free?
TurboTax Free Edition is for filers that use a simple 1040 with no additional schedules and is free as long as you don't select any add-ons or upgrades. You can Review your fees to see a breakdown of what you have been charged for. Please see the below FAQ for additional information:
Same thing just happened to me! It was fine until the very end when I was finalizing everything. All of sudden my refund was $40 less then it should’ve been, seeing as I didn’t have to file in both states.
If you selected to have your fees deducted from your refund, there is an additional fee charged for this.
If you need any additional assistance, you can contact customer support by following these instructions:
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.
The link you have provided is broken
Why am I being charged for TurboTax Free Edition?
Free Edition is for simple returns that file a 1040 with no additional schedules, and is free as long as you don't select any add-ons or upgrades.
Review your fees to find out why you're being charged. Then, follow the directions to remove any unwanted charge:
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
tyerac31
New Member
silent803-gmail-
New Member
Martin Yue
New Member
Zaccheaus01
New Member
93Ford03Yamaha
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.