Turbo Tax doesn't have the form I need

[Atrevino65]

My taxes were rejected due to a error , stating I need form 8862 earned income credit. I paid for my taxes online but can't seem to get pass this and where is this form? 

Thank you Anthony

[LindaA]

To prepare a Form 8862 in TurboTax Online:

• Continue your return in TurboTax Online. (If your return isn't open, you'll need to sign in and click Take me to my return.)
• Click Tax Tools (lower left side of your screen).
• Underneath Tax Tools, click Tools.
• In the Tools Center popup window, click Topic Search.
• In the I'm looking for: box, type 8862.
• In the results box, highlight 8862, then click GO.
• This should take you to the EIC interview. Follow the onscreen instructions to advance through the interview. When TurboTax prompts "Do any of these uncommon situations apply?", check "I got a letter/notice from the IRS telling me to fill out an 8862 form to claim the Earned Income Credit" and click Continue.
• Continue through the interview. On the screen that says "Since you got an IRS notice, we need to check on a few things", select "No, none of these apply and I need to fill out the 8862" and click Continue.
• Continue following the onscreen instructions to prepare the Form 8862.

[crooksters]

these  instructions DO NOT WORK ..  I have tried this multiple times with same results.  keeps telling me I do not need to fill out form.  but return still rejected...