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Hi there,
Here are some instructions to help you fix your rejected return. We have both a video and text instructions so feel free to leverage whichever option is easiest for you.
Step 1: Check your email
Step 2: Search for a solution
If you didn't get an email, search on the reject message or code for instructions on how to fix.
Here are links to solutions for the top 10 IRS rejections:
Step 3: Open & Fix Your Return
If you haven't already opened your rejected return, now's the time to do so.
Follow any "fix-it" directions you see in your program (not all rejections will have this). Otherwise, navigate to the program area to address the cause of the rejection, then proceed to the final step.
Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed.
In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.
Step 4: Re-file Your Return
My state e-file is rejected due to Fed e-file rejection, and I pay by credit card for state e-file. It seems I cannot fix the issue of Fed e-file rejection. Can I get refund on the charge for state e-file?
@hckao Contact TurboTax support for a refund of the state e-file charge.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
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