Hello my experience was not so smooth trying to get my product code for my Costco CD. In fact I stopped part way in the process, because I was so frustrated. In years past, the Costco box had the product code number for me to do the download myself without having to call - but this year there was no product code so I followed the steps on the Turbo Tax website to get a phone number to call with the idea that the download link would be pushed to me instead. The woman on the phone was pleasant enough, but the process was so painful. She started out by asking lots of information to verify my purchase - naturally my personal information to start. (I should add that it sounded like the woman was fielding questions from her home which made me a little uneasy, but I kept looking at the link I used to obtain the phone number and it appeared to be the legitimate Turbo tax website so I just went with it.) Had to repeat my info a couple of different times, because I think she was maybe toggling between screens on her end. Then she had to obtain the product information- very painful process - had to read her the numbers on the back of the box - and there are four different strings of numbers and it was a little bit of trial and error for her to get the right ones for her end. The question I loved was when she asked me - now read me everything on your box. Um - ok. I know she was trying to determine what version I had - so I just went with that as well and told her my version and that seemed to satisfy her. By this point my experience is seriously degrading - I had been on the phone for maybe 20 minutes to get a download. I thought I would be done once I provided all of information but then she asked for my credit card number that I used to purchase the item and that sort of sent me over the edge. Up until that point I was already thinking to myself - am I giving all my personal information to a scam network, because this process is so incredibly clunky and unprofessional. So when she asked for my credit card info I said I didn't feel comfortable anymore and stopped the process. I recognize now that I was probably talking to the TurboTax company with the follow up email they sent, but I am just so annoyed by this experience - so much so that I am considering not using them for next year. So here I am with no download, still. I'm going to have to just deal and go through the process again. Well - maybe I'll make my husband do it this time! Anyway - I'm jealous to hear it's an easy process for others - this was not my experience at all.
