We are being charged twice for the cost of the State Return

[HERBHUEG]

We purchased from Costco your Deluxe Fed. & State tax Disc. We have used your product for the last 3 years.

Our new IMAC has no Disc Drive  to play the disc. I called Turbo Tax and was provided a download of the

program.

I have completed our returns . 

Now the program is asking for a Fee to file the CA STATE RETURN.

We have paid for the State Return.

How can we avoid the second fee ?    

We want to file our returns as soon as possible.

Please respond today.     

Herb Hueg

[phone number removed]

[PatriciaV]

Unfortunately, your service code for a Mac does not cover the State filing fee, which must be waived by a phone agent.

Please use this link to contact TurboTax support: https://support.turbotax.intuit.com/contact/