I called them today, disappointed that I couldn't return this "defective" item to the store where I bought it. They seemed completely unaware, and a little annoyed that I was mad at them (because I was clearly mad at them). I told them that I didn't have time to wait around for them to acknowledge and then fix the problem (I referenced this thread - told the LOTS of their customers are reporting this problem), and their only solution was to let me return the software and then wait/hope for a refund in 8 weeks. I wish I'd bought it with a credit card - I'd dispute the charge.
I do think it's good advice to REVIEW this product publicly -- I've done that already. I plan to buy a competitor's software and wait for my refund, documenting the hell out of my shipment of their software.
I have the same issue. It seems to create a backup file every 5 minutes or so. Sometimes if I've entered a bunch of data I'll wait a few minutes before clicking the next button so it has a chance to take a backup. I was hoping the download I got today would fix it, but no luck.
We have windows 10 home version 1803 build 17134.523
Turbo Tax Premier Release .0370
my copy is a cd purchased on amazon. Home and Business version. I'm running it on Windows 7 professional. it is randomly crashing and having to be reopened. the screen goes light grey and sits there. if you click on it, then you get the crash advisory: what would you like to do ... restart, search for a fix, etc.
i have taken to manually saving almost every time i add new information. otherwise my work is lost. i've never had a problem with TT so this is very dissapointing. and why on earth isn't it set up to auto save constantly, with each additional entry?
that being said, i often have many pages open and sometimes prior years also open. not sure if that is relevant or not.
i do perform updates regularly so it doesn't seem that that matters.
Ha! Intuit is blocking reviews on Amazon. Tried to cross link this thread on AMZN product reviews and got following error message:
"Sorry, we are unable to accept reviews for this product. This product has limitations on submitting reviews. There can be a number of reasons for this, including unusual reviewing activity."
They also cut the price by 20% since last month.
I discovered that TurboTax has a site on Facebook with community discussions that are at least being monitored by what I assume to be TTax employees. So far it hasn't helped my situation with the crashes but posting there is another way of making TTax aware of the issues we are having. If you have a Facebook account you might give it a try.
I spent 2 hours and 13 mins on Sunday 2/10 with tech support after I couldn't access my tax return created on 2/4 with the CD install from CostCo. I had deleted all files from folders, cache, etc and restarted and then reloaded TurboTax (TT) 2018 several times before calling TT. It would take me to the beginning before it asks I fill out the form to keep up to date and then would crash...
The tech just had me go several times through the same routine I just completed myself before calling! Then he suggested I disable antivirus! I asked him why? I loaded the original CD on 2/4 with antivirus running and was able to input all my tax information into the return. Why now antivirus a problem? He didn't have an answer. He suggested I go online and do my return online! I don't think so!!!
So, I said I'll call back on Monday when they have level 3 support.
Level 3 support today, Monday 2/11 was a joke. She tried to convince me to use the online program. I guess TT would prefer we put all our personal data on their server - to get hacked - RIGHT!
She had me delete the antivirus from the computer! REALLY! Well, I did. I wanted to access my tax return which took hours to input data into. Then we tried every which way to uninstall TT, restart computer and re-install. Still same - when I get box to launch TT and I click on it - just crashed. She then suggested I delete my chrome (it was the only thing that had updated between my original TT install and yesterday. So I did. Then she claimed it must be my computer which is the problem. So, we went down the line... Antivirus - Chrome - my computer... But never could TurboTax be the problem! She offered me a refund... doesn't help cause I still need to get my taxes done
I am now furious. The app is definitely full of bugs and it is in the "update" that is installing on the computer...
Time to use another software brand!