Been using Turbo Tax for 10+ years. Always used the Deluxe version (Paid for Federal with 1 State Free). Price has gone up as TT as added additional features, which is to be expected. This year tried the online version, and boy do I feel taken advantage of. I clicked on the Deluxe version, and was rambling along as always, until I was taken back by a screen demanding payment, prior to even completing the Federal Return. To my continued amazement, I found out I had to not only pay for Federal, but it was also insisting I pay for State. Since the first page indicated I didn't have to pay until I e filed, I submitted my credit card info, and went onto State. Since my plan was to use TT to e-file federal, I expected to pay for Federal and expected State would not be charged. Now the problems begin. . .
The state program would not recognize, or provide the specific worksheets necessary for pension exclusions, which of course increased the amount of taxes we owed. To the tune of $500 difference! I never finished State with TT. I called CS and originally spoke to a representative, who listened to my story, and then asked if he could transfer the call to the department who would credit back State. Got disconnected/dropped. I took a deep breath and called back. Spoke to a very dismissive young lady, who gleefully told me I picked the wrong version. I re explained patiently the state program was not providing the proper forms, and that I wasn't going to e-file State. She told me to "listen to her", she wasn't going to refund the State fees. I asked for the corporate phone number and address. She asked me to hold on, while she spoke to her supervisor, since she didn't have this information (really?). I agreed her supervisor could call back and confirmed my phone number. Five days later I still have not heard from TT, or the supervisor.
However, I did receive an email from TT telling me the case was closed and asking me to complete a survey. I did indeed take the survey. . .