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Visitor II

Paid State E-File and it is not recognizing it because I had to start ALL over per support. HELP!

So I have spent all day with support and was told due to an error on THEIR end I needed to essentially clear my cache and start the whole thing over.  I asked her if it would recognize that I had already paid my state e-file fee.  I was told it would be fine.  Well, it isn't.

 

I entered everything in again and now when I click to e-file it is asking for money (which I paid and have an order number)...  any quick fix for it to recognize my account and that it is paid already? Thanks!

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