You will have to wait under Monday to contact Turbotax. Log into the Support icon for Turbotax and search contact. They are on west coast timezone.
The money never actually goes to Turbotax. Only if you had your fees deducted from your refund then it goes to a third party bank, Santa Barbara tax services. You can contact them by phone or website
https://ttlc.intuit.com/questions/3616772-what-is-the-santa-barbara-tax-products-group-llc
Disclaimer: Not a tax professional. Information gathered from internet links. Anything dated in June 2019 was posted in prior years and is before the 2019 limits and changes.